About - Whataburger
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Amenities and More
Parking
- Free parking lot
Dining Options
- Breakfast
- Counter service
Service Options
- Drive-through
- Onsite services
- Takeout
- Dine-in
Top Reviews
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We love Whataburger. Sadly, this place gets our order wrong about 80% of the time. Check your food order before you leave the drive thru. Something’s always usually missing and sometimes if you order jalapenos they won’t add them to your burger.
Wow Gilbert just had some really good customer service. He relentlessly tried to go above and beyond for me at every contact point, when it started with them forgetting an item in my order. I’m not even mad, I’m happy I got Gilbert!
I rarely leave negative reviews, but this experience at Whataburger was disappointing enough that I feel it deserves honest feedback. We spent nearly an hour in the drive-thru with only a handful of vehicles ahead of us. Each car appeared to take an excessive amount of time, and there seemed to be very little urgency or coordination throughout the process. I fully understand that staffing challenges and busy periods happen, and I always try to be respectful and patient with service workers. However, this did not appear to be an unusually busy situation. Unfortunately, while customers were sitting in line waiting, employees were visibly using their phones at the window instead of maintaining focus on operations and customer flow. For a brand with the reputation and following that Whataburger has, the level of service and efficiency at this location was far below expectations. I hope management reviews operations at this store and takes customer feedback seriously, because there is clearly room for improvement.